Privacy Policy & Payment Information
Effective Date: January 2, 2026 Tōtika Health Limited
At Tōtika Health Limited, we are committed to protecting the privacy of our global clientele. This policy outlines how we handle your personal data with the same care and precision we apply to our pharmaceutical formulations.
1. Information Collection & Data Integrity
We receive, collect, and store information you enter on our website or provide to us in any other way. This includes:

• Personally Identifiable Information: Name, email address, physical delivery address, and phone number.

• Technical Session Data: IP addresses, login credentials, and session metrics (page response times, visit length, and interaction data) collected via professional software tools to enhance your browsing experience.

• Transaction Data: Payment details (including encrypted credit card information), purchase history, and feedback.

2. Consent & Transactional Collection
When you conduct a transaction on our website, we collect the personal information you provide to facilitate the order. Your data is used solely for fulfilment, customer service, and regulatory compliance.
3. Purpose of Data Processing
We process your Personal and Non-Personal Information to:

• Operate and Deliver: To provide premium apitherapy and skincare services.

• Support: To offer ongoing customer assistance and technical guidance.

• Communicate: To send service-related notices, account updates, or promotional messages (consistent with your communication preferences).

• Legal Compliance: To adhere to all applicable New Zealand and International laws.

4. Secure Data Storage (The Wix Platform)
Tōtika Health is hosted on the Wix.com platform. Your data is stored on secure servers behind industry-standard firewalls. Wix provides the secure infrastructure that allows us to deliver our products to you globally.
5. Payment Security & PCI-DSS Standards
All direct payment gateways utilised by Tōtika Health Limited adhere to PCI-DSS (Payment Card Industry Data Security Standard) requirements. These standards are managed by the PCI Security Standards Council (a joint effort of brands like Visa, MasterCard, and American Express). These requirements ensure that your credit card information is handled with the highest level of security by our store and its service providers.
6. Use of Cookies & Tracking Technologies
Our website utilises cookies to monitor site performance and personalise your experience. Please note that third-party services (such as Google Analytics) utilised through the Wix App Market may have their own tracking policies. We encourage you to review their specific privacy statements.
7. Communication Protocols
We may contact you regarding your account, order status, or to resolve disputes via email, telephone, text message, or postal mail as necessary to fulfill our service agreement with you.
8. Rights of Access & Correction
Under the New Zealand Privacy Act, you have the right to access, correct, or delete any personal information we hold.
Contact Information:

• Email: hello@totikahealth.co.nz
  https://www.totikahealth.co.nz

• Physical Address: 414 Kerikeri Road, Kerikeri, Northland 0230, New Zealand

• Head Office Phone: +64-9-407-7712